Questionnaire

Name *

First Name

Last Name

Question 1

Do we have a structure where there is a single point of accountability for all key roles – sales, operations and infrastructure?

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5

Question 2

Is everybody clear on what 100% looks like and are performing to that level?

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5

Question 3

Does everybody have a clear understanding of their priorities?

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5

Question 4

Do we have a regular schedule of meetings with a consistent agenda aimed at driving the business forward?

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5

Question 5

Have we set up our alarms and alerts and are actively monitoring them?

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5

Question 6

Is the business clear on its values and does the people strategy support them?

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5

Question 7

Does the business have a clear understanding of what it does for who and is the business aligned to it?

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5

Question 8

Is there a clear view of the horizon, is it captured and communicated, and is the business is aligned to it?

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5

Question 9

Does the business have a clear USP and guarantee(s) that effect behaviour?

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5

Question 10

Is the current year’s plan clear and broken down into what, how, who and when?

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5

Question 11

Do we have a clear understanding of the planes to land for the next 13 weeks and beyond?

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5

Question 12

Can we link everything in the business back to one number?

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5

Question 13

Do we have a financial strategy for cash, allocation of monies, profit and is it working?

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5

Question 14

Do we monitor ALL activity that leads to a sale, and record it to understand what works?

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Question 15

Have we identified the top 5-to-10 processes in the business, documented them, rolled them out, adhered to them, and measured the success?

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5

Question 16

Can we identify from end-to-end the customer experience in relation to who does what, when, and how, with levels of training and skills required? Do we consistently WOW our customers?

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5

Question 17

Have we identified our internal advantages and disadvantages, and looked how to exploit the market position, and have a plan to deal with them?

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5

Question 18

Do we have a systemised way to record feedback from our clients and staff?

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Question 19

Do we have a talent management system in place?

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5

Question 20

Do we have a clearly identified culture, and do we openly discuss, and solve lessons learned for the greater good and for the long term?

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5